Privacy Policy

This Privacy Policy explains how ACE 360 Solutions (“ACE 360”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit ace360solutions.com (the “Website”), contact us or use our services. By using the Website, you agree to the practices described in this policy.

1. Who we are

ACE 360 Solutions is a digital agency providing Shopify and ecommerce development, WordPress web design, SEO, paid advertising, social media marketing, UI/UX design and content writing services. If you have any questions about this policy, you can contact us at info@ace360solutions.com or +92 (324) 4562-908.

2. Information we collect

Information you give us

When you fill in a contact or quote form, email us, message us on WhatsApp or otherwise get in touch, we may collect:

• Your name, email address and phone number
• Your company name and website
• The service you are interested in and details about your project
• Any other information you choose to share with us

Information collected automatically

When you visit the Website, our hosting provider and server may automatically record technical information such as your IP address, browser type, device type, pages visited, the date and time of your visit and the referring website. This is used to keep the Website secure, prevent abuse and fix technical problems.

Information from our clients

When we provide services, clients may give us access to their websites, online stores, advertising accounts, analytics or other systems. We only use this access to deliver the agreed services and handle any data we see in confidence.

3. How we use your information

We use your information to:

• Respond to your enquiries and prepare quotes or proposals
• Provide, manage and improve our services
• Communicate with you about your project, invoices and support
• Send occasional updates about our services, where you have agreed to receive them (you can opt out at any time)
• Protect the Website and our forms from spam, fraud and abuse
• Comply with legal, tax and accounting obligations

We process your information because it is necessary to respond to your request or perform a contract with you, because we have a legitimate interest in running and protecting our business, because you have given consent, or because the law requires it.

4. How we share your information

We do not sell or rent your personal information. We only share it when necessary with:

• Service providers who help us run our business, such as our web hosting, email delivery and communication providers, under appropriate confidentiality obligations
• Professional advisers such as accountants or lawyers, where needed
• Authorities where we are legally required to do so, or to protect our rights, users or the public

Some of these providers may be located outside your country. Where this happens, we take reasonable steps to make sure your information is protected.

5. Cookies

The Website uses a small number of cookies and similar technologies that are needed for it to work, stay secure and remember basic preferences. For full details, please read our Cookie Policy.

6. Third-party links and services

The Website contains links to other websites, including client projects in our portfolio and our social media profiles (such as Facebook, Instagram, LinkedIn, X and WhatsApp). We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing information with them.

7. How long we keep your information

We keep enquiry information for as long as needed to respond to you and follow up on your request, and typically no longer than 24 months if you do not become a client. Client and billing records are kept for as long as required for the project and for legal, tax and accounting purposes. When information is no longer needed, we delete or anonymise it.

8. How we protect your information

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections, spam and bot protection on our forms, restricted access to data and reputable service providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Object to or restrict certain uses of your information
• Withdraw your consent at any time, where we rely on consent
• Ask for a copy of your information in a portable format
• Complain to your local data protection authority

To exercise any of these rights, email us at info@ace360solutions.com. We may need to verify your identity before responding.

10. Children’s privacy

Our Website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

12. Contact us

If you have any questions or requests about this Privacy Policy or your personal information, please contact:

ACE 360 Solutions
Email: info@ace360solutions.com
Phone: +92 (324) 4562-908